The Tracking Number Indicates My Package Was Delivered, but I Have Not Received ItUpdated 7 months ago

Sometimes, a carrier might mark a package as delivered before it actually arrives. Here are a few steps to take if your package is marked as delivered but not yet received:

1. Check Your Mailbox: The package might be small enough to fit into a large mailbox and could be overlooked if you were expecting a larger package. Please ensure it is not in your mailbox.

2. Verify the Shipping Address: Confirm that the shipping address on file is correct. You can check this on your YOKU account or in your order confirmation email.

3. Check with Neighbors or Local Facilities: Sometimes, packages are delivered to a neighbor, community mailbox, or local post office, even though the shipping address is your physical address. Contact your local post office to confirm they do not have your package and to see if they can provide further information.

4. Review Tracking History: Check the tracking history to ensure that the package was not returned to the sender. If it was returned, please reach out to our support team at[email protected] for further assistance.

5. If all else fails and you have still not received your package 5 days after the marked delivery date, please reach out to our support team at [email protected] for further assistance.