Sometimes, a carrier might mark a package as delivered before it actually arrives. Here are a few steps to take if your package is marked as delivered but not yet received:. 1. Check Your Mailbox: The package might be small enough to fit into a large
YOKU ships to many countries around the world! You can find a comprehensive list of these countries below. Current restricted countries are listed at the bottom. Argentina. Australia. Austria. Belgium. Brunei. Bulgaria. Canada. Croatia. Cyprus. Czech
PACKAGES PRESUMED TO BE LOST. Domestic Packages (United States [excluding APO/FPO], Canada, Australia, United Kingdom): If your package's tracking shows that it is still in transit (i.e., has not been returned to the sender) but has not been updated
YOKU is not liable for packages that are lost, damaged, or stolen during transit. Although most orders arrive at their destination without issues, there are rare occasions when packages may be lost, damaged, or stolen in transit, which can understand
If you opted for Navidium Shipping Protection when placing your order, you might receive an email indicating that your order was partially delivered. This is due to Navidium Shipping Protection being marked as "fulfilled" after your order was placed.
While most of our orders arrive on time and without issues, there are occasional delays or instances where a package might get lost by the carrier (e.g., USPS, Canada Post, etc.). For added peace of mind, we recommend opting for Navidium Shipping Pro
English (USA)