Ordering Details

How many individual cores are included in a pack?

Each pack of Cores contains 6 individual cores.

How Do I Contact Customer Service?

Have questions or concerns? We are happy to help!. You can contact our customer service team via:. - Email at [email protected]. - Live chat (bottom right hand corner of your screen). - Message us on Facebook at @breatheyoku

How Can I Check On My Order's Status?

After placing your order, you can track its status through your customer account. Please note that order processing typically takes 1-3 business days. 1. Log into your account for steps on logging in to your account. 2. Click "My Account" from the l

How Long Will It Take for My Order to Ship?

We aim to process and ship orders within 1-3 business days from the time you place your order, barring any backorder or stock issues. Once your order is ready, you will receive a shipping confirmation email with tracking details. Not finding the answ

Returning Unopened Products

Refunds and returns are accepted for products that are still sealed in their original packaging and within 30 days of the original shipping date. Important: For returns of Journey Packs, the sealing stickers on the device's box must remain intact. Du

Why Can't YOKU Ship to My U.S. Address?

If you encounter a message indicating that YOKU cannot ship to your U.S. address during checkout, try the following troubleshooting steps:. 1. Clear Cache/History: Clear your browser’s cache and history, then attempt to process the order again. 2. Us

How Can I Cancel My Order?

Please note that submitting a cancellation request does not automatically guarantee that your order will be canceled. Our customer support team must manually process the cancellation request. To request a cancellation, please email support@breatheyok

How to Pay in Other Currencies

On Desktop:. 1. Locate the currency settings on the left side of the home page. 2. Click on "USD" to open the dropdown menu and select your preferred currency. On Mobile:. 1. Tap the menu icon in the top right corner of the home page. 2. Scroll to th

Why Can't YOKU Ship to My Canadian Address?

If you encounter a message indicating that YOKU cannot ship to your Canadian address during checkout, please try the following troubleshooting methods:. 1. Clear Cache/History: Clear your browser’s cache and history, then attempt to process the order

Why Is My Payment Method Being Declined?

If you are experiencing a declined payment, please try the following suggestions:. 1. Verify Billing Address: Ensure that the billing address entered matches the one on file with your credit card provider. 2. Check Credit Card Number: Confirm that th

My YOKU Apparel/Shirt Did Not Arrive With the Rest of My Order

Not to worry! Most YOKU apparel is fulfilled by a third-party print-on-demand company and will be shipped separately from your YOKU products. You will receive a separate tracking number for the apparel once it is shipped. If you do not receive a trac

Why Doesn't PayPal Work With My Currency?

Currently, our PayPal payment option is only available for orders placed in USD and CAD. For payments in other currencies, please use one of our other payment methods during checkout.

Where Do Orders Ship From?

Orders are shipped from various global locations corresponding to the destination country indicated in the shipping address to ensure swift delivery for our customers. Should you observe that your order has been shipped from a location diverging from

My Order Arrived but Is Missing Items. What Do I Do?

If your order arrived incomplete, please contact our customer support team. You can reach us via chat at the bottom right corner of your screen or by email at [email protected]’re here to assist you and work towards a resolution!

The Address on My Order Is Wrong. How Do I Change It?

We would be happy to help with the address edit. Please reach out to our customer support team at [email protected]. We will make every effort to update your address before your order is prepared for shipment, but we cannot guarantee that chang

Why Am I Being Charged Taxes Even Though I Am Tax Exempt?

At the moment, YOKU isn't able to waive taxes on orders for customers who are tax exempt. Still have questions? Reach out to our support team at [email protected].

How Do I Return an Order/Item I Purchased on Amazon?

Our customer support team does not have the capability to manage returns or refunds for purchases made on Amazon. If you have bought YOKU products through Amazon, please proceed to request your return directly through the Amazon platform.

How is Sales Tax Calculate on My Order?

Still have questions? Our support team is happy to help! You can reach out to them via Chat or email at [email protected].

Why Am I Being Charged for Shipping if My Order Value Is Over $99USD?

If your order value is USD $99 or greater before taxes and after any discounts are applied and you are still getting charged for standard shipping fees, ensure that your order meets the following criteria:. • Your order is shipping to the US, UK, EU,